Boutique Manager

EV Search's Client - top-tier company in the luxury retail sector, serving as a curator that introduce exclusive quiet luxury brands in lifestyle and fashion to the Vietnamese market.

We are looking for a dynamic Boutique Manager to lead the operations of an exclusive ultra-luxury boutique in Hanoi. This is an exciting opportunity to play a pivotal role in shaping the success of a prestigious brand in one of premier luxury retail company in Vietnam ooking for a dynamic Boutique Manager to lead the operations of an exclusive ultra-luxury boutique in Hanoi. This is an exciting opportunity to play a pivotal role in shaping the success of a prestigious brand in one of premier luxury retail company in Vietnam.

Responsibilities and Duties:

Leadership and Team Development:

• Lead a team to achieve sales targets and deliver excellent customer service.
• Uphold brand standards with clear expectations and feedback.
• Identify training needs and enhance skills.
• Recognize high performance and recruit top talent.

Sales and Performance Management:

• Drive sales through strategic planning, goal setting, and collaboration with the support team to boost traffic, sales, and client KPIs.

• Analyze market and sales data to identify growth opportunities and areas for improvement.
• Coordinate with the merchandising team to maintain optimal stock levels.
• Recommend store upgrades to increase sales and market share.

Customer Experience 

• Create a luxurious store atmosphere that reflects brand values.
• Train staff to offer personalized service for a unique shopping experience.
• Address customer inquiries and resolve issues promptly to ensure satisfaction.
• Implement best practices in customer service and collaborate with CRM to enhance client relationships.
• Use feedback to improve the customer experience and identify enhancement opportunities.

Client Relationship Management:

• Coach sales team in building and nurture lasting relationships with clients by understanding their needs and preferences.
• Actively work with CRM team to drive for bespoke services, such as personalized shopping experiences and exclusive previews, to enhance client satisfaction.
• Utilize CRM tools to track and manage the client relationship building assignment of the team.
• Closely follow up all client KPIs.

Operation Excellence:

• Oversee store operations, inventory, and visual merchandising to ensure efficiency, adherence to brand's standards, and high presentation.
• Manage staff schedules, streamline processes, and implement risk prevention measures.
• Take responsibility for Profit and Loss and submit reports in line with KPIs and policies.

Compliance and Standards:

• Ensure compliance with company policies, procedures, and standards, maintaining the integrity of the brand.
• Address compliance issues promptly and implement corrective actions as necessary.

Requirements:

• A minimum of 10 years' experience in luxury retail management, preferably with a premium fashion brand.
• Proven leadership and interpersonal skills, with a history of building and inspiring effective teams.
• High integrity, keen attention to detail, openness to new ideas, and strong problem-solving abilities.
• Strong business insight and analytical abilities to interpret sales data and make strategic decisions.
• Passion for delivering exceptional customer service and creating unique shopping experiences.
• Excellent communication and organizational skills, capable of managing multiple tasks and priorities efficiently.