Operations Reliability Engineer

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don’t just build products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Description

Apple seeks an individual with the skills to strategically identify and drive corrective actions for the top issues affecting the Apple product family. Through deep investigation and strong collaboration with engineering, product development, operations, and the component manufacturers, we strive to provide customers an experience of enduring quality through these products so integral to our lives.

This is a key role to drive operations reliability testing and failure analysis during new product development and mass production. Good presentation and problem solving skills are critical.

- Lead operations reliability testing and failure analysis in the development and sustaining stage

- Drive and manage standard methodologies and findings across data sets to improve ORT and Failure analysis efficiency

- Research and strategically implement system testing to continuously improve system quality and field product usage model during mass production stage

- Manage alignment and transition of reliability testing from NPI to MP

- Working with commodity managers and supplier quality engineers to ensure component quality & reliability

- Making recommendations to improve design, process and test

- Strategic identification and prioritization of issues identified in ORT

- Lead failure analysis of issues identified in ORT and coordinate cross functions to drive corrective actions through deep FA

- Succinctly communicating technical updates to the executive team

Minimum Qualifications

• 3+ years of experience in consumer product development, failure analysis OR reliability testing
• Strong data interpretation and problem solving skill
• Excellent communication skill in English and in Vietnamese or Chinese
• Education: Bachelor’s in Mechanical, or Electrical Engineering, or Material science, or Reliability Engineering

Preferred Qualifications

• Has experience of functional verification/failure analysis of system or modular components, e.g., phone, PC, Battery, MLB, display etc.)
• Quick learner, capable to understand product knowledge and reliability requirement quickly
• Knowledgeable in data analysis and interpretation, familiar with JMP and Tableau/Python data analysis is plus
• Excellent teammate and strong capability to establish and maintain connection with cross function team
• Master or PhD is a plus