About the company
Established for more than 15 years, we are a global finance trading platform based in Sydney, Australia with over 130+ employees with a strong online presence. Continually improving our product and services, we are considered one the of main competitors within our industry. As an agile company that values growth and development, we foster a collaborative culture.
Company Values:
· Responsible Governance and Practices
· Transparency and Trust
· Inspiring Confidence
· Commitment to Customer Service
About the Role:
We are looking for a competent Senior Account Executive to develop, build and maintain client relationships. You’ll be directly responsible for the preservation and expansion of our client base.
The ideal candidate will be experienced in relationship management. We expect you to be a reliable professional, able to balance client orientation and a results-driven approach.
Your overarching goal is to identify opportunities with prospects and new clients and build them into long-term profitable relationships. Please apply only if you have valid working rights in Australia.
Key Responsibilities:
- Remain in regular contact with your clients to understand and meet their needs.
- Assisting clients to solve problems in a timely and accurate way, via phone, email, or chat.
- Respond to complaints and resolve issues to the client’s satisfaction and to maintain the company’s reputation.
- Develop and maintaining strong business relationships to maximize client loyalty.
- Assist in developing long term plans to achieve the goals and objectives which are already set.
- Creating and optimising KPI measures, to ensure the company's service is at a world-class standard.
- Ensures that customer support activities are seen to deliver measurable and significant value to the businesses and meet customer loyalty targets.
- Create detailed business plans designed to attain predetermined goals and quotas.
- Assisting the department Head and manager of any tasks assigned.
Requirements and skills:
- Fluent in verbal and written Vietnamese and English to a business standard.
- Bachelor’s degree in business or related fields preferred.
- Experience in finance is a plus but not necessary.
- Proven experience as an operations/account executive, or a similar relationship management role.
- Excellent communication/presentation skills and ability to build relationships.
- High empathy and able to work in a team.
- Proficient in the Microsoft Office Suite.
- Strong Logic Thinking
- Strong attention to detail and proven ability to problem-solve.
- A true professional with strong time management and the ability to juggle multiple priorities.
- You have a great attitude!
Job Type: Full-time
- Pay: $75,000.00 – $85,000.00 per year