Strategic Account Growth Manager

Drive Revenue Growth Through Expert Knowledge Activation

About Arches

Arches is Asia's fastest-growing expert knowledge-sharing platform, connecting global decision-makers with precise expertise for navigating Asia's dynamic markets. With a network of 100,000+ vetted experts and successful connections across 20+ countries, we're revolutionizing how businesses access critical insights. Recently securing $3 million in additional funding (A total 6 million USD), we're accelerating the development of our innovative "Expert Knowledge Bank" - a searchable repository of actionable insights from expert interviews.

Role Impact

As a Strategic Account Growth Manager, you'll lead the revenue expansion within our existing client portfolio. This role combines strategic account management with data-driven decision-making to maximize client value and drive sustainable growth.

Key Responsibilities

Strategic Account Development (40%)

• Design and execute data-driven strategies to expand revenue within key accounts
• Identify and capitalize on upselling and cross-selling opportunities
• Develop account-specific growth plans focusing on credit package optimization
• Lead proactive retention strategies to maintain and grow client relationships

Client Success & Engagement (30%)

• Build and nurture relationships with decision-makers at partner/director level
• Serve as a trusted advisor for clients' knowledge acquisition needs
• Drive adoption and usage of Arches' services across client organizations
• Collaborate with Account Managers to ensure seamless project delivery

Team Leadership & Analytics (30%)

• Lead a team of associates in analyzing client usage patterns and growth opportunities
• Implement and monitor key performance indicators for account growth
• Develop and execute targeted reactivation campaigns
• Create data-driven presentations for internal stakeholders and clients

Your Profile

Essential Qualifications

• 3+ years of experience in strategic account management, preferably in consulting, market research, or expert networks
• Proven track record of growing revenue within existing accounts
• Strong analytical capabilities with experience in data-driven decision making
• Excellence in stakeholder management and executive-level communication
• Team leadership experience with demonstrated success in driving results

Preferred Qualifications

• Experience with expert networks or consulting services
• Familiarity with the Asia Pacific market
• Proficiency in CRM systems and data analysis tools
• Track record of implementing successful retention strategies

What We Offer

Compensation & Benefits

• Competitive base salary with bi-annual reviews
• Performance-based bonus structure
• Comprehensive health insurance coverage
• Work permit sponsorship for non-Vietnamese candidates

Growth & Development

• Rapid career advancement opportunities in a fast-growing startup
• Comprehensive training in sales strategies and professional skills
• Exposure to global markets and diverse industries
• Mentorship from experienced industry leaders

Culture & Environment

• Dynamic, international work environment
• Impact-driven culture focused on results
• Collaborative team atmosphere
• Modern office in a vibrant location